{"id":2047,"date":"2025-07-17T07:14:06","date_gmt":"2025-07-16T23:14:06","guid":{"rendered":"https:\/\/www.gothamproaudio.com\/after-sales-and-warranty\/"},"modified":"2025-11-18T03:16:19","modified_gmt":"2025-11-17T19:16:19","slug":"after-sales-and-warranty","status":"publish","type":"page","link":"https:\/\/www.gothamproaudio.com\/en\/after-sales-and-warranty\/","title":{"rendered":"After-sales and Warranty"},"content":{"rendered":"\t\t
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After-sales and Warranty Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Return Policy<\/strong><\/h3>

Request a Return:<\/strong><\/h4>

Headphones, players, cables (within 7 days of receipt), can be returned if they meet one of the following conditions:<\/strong><\/p>

  1. The product’s outer packaging, accessories, gifts, and manuals are complete, with no human damage, not activated or used, and do not affect resale;<\/li>
  2. A non-human caused performance fault is found in the product.<\/li><\/ol>

    We reserve the right to refuse a customer’s return request in the following situations:<\/strong><\/p>

    1. A return request is made after the specified return period from the day after receipt;<\/li>
    2. The return item is incomplete, with packaging, accessories, gifts, or manuals missing or damaged due to human causes;<\/li>
    3. Unable to provide a valid purchase receipt or document, or if the document is forged or altered;<\/li>
    4. Damage caused by collisions, burns, and unauthorized modifications, foreign objects (water, oil, sand, etc.), incorrect installation, or improper use and operation not according to the manual;<\/li>
    5. Tearing or altering labels, machine serial numbers, waterproof marks, or anti-counterfeit marks;<\/li>
    6. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, etc.;<\/li>
    7. After confirming return service with GothamProAudio on any platform, the item is not sent out within the specified time on the respective platform;<\/li>
    8. Other situations described in the policy.<\/li><\/ol>

      Refund Time<\/strong><\/h4>
      • If the order has not been shipped, we will review your refund request within 1 business day;<\/li>
      • If the order has been shipped, we will review your refund request within 1 to 2 business days.<\/li><\/ul>

        Return Shipping Fee<\/strong><\/h4>
        • For returns due to reasons other than product performance faults, the customer must bear the return shipping fee.<\/li><\/ul>

          <\/p>

          2. Exchange Policy<\/strong><\/h3>

          Request an Exchange:<\/strong><\/h4>

          Headphones, players, cables (within 7 days of receipt), can be exchanged if they meet one of the following conditions:<\/strong><\/p>

          1. The product has significant discrepancies in one or more important aspects from the original product description;<\/li>
          2. A non-human caused performance fault is found in the product.<\/li><\/ol>

            We reserve the right to refuse a customer’s exchange request in the following situations:<\/strong><\/p>

            1. An exchange request is made after the specified exchange period from the day after receipt;<\/li>
            2. Unable to provide a valid purchase receipt or document, or if the document is forged or altered;<\/li>
            3. The exchange item is incomplete or damaged due to human causes;<\/li>
            4. No quality issues found after inspection by GothamProAudio and brand technical support;<\/li>
            5. Damage caused by collisions, burns, unauthorized modifications, foreign objects (water, oil, sand, etc.), incorrect installation, or improper use and operation not according to the manual;<\/li>
            6. Tearing or altering labels, machine serial numbers, waterproof marks, or anti-counterfeit marks;<\/li>
            7. Damage caused by unavoidable factors such as fire, flood, lightning, traffic accidents, etc.;<\/li>
            8. After confirming exchange service with GothamProAudio, the item is not sent out within the specified time on the respective platform;<\/li>
            9. Exchange requests due to shipping damage without providing proof of damage from the shipping company;<\/li>
            10. Peripheral products do not support exchange service. If an exchange is needed, please return and repurchase;<\/li>
            11. Other situations described in the policy.<\/li><\/ol>

              Exchange Guide<\/strong><\/h4>
              Exchange Shipping Fee<\/strong><\/h5>
              • For exchanges due to product performance faults, GothamProAudio will cover the round-trip shipping fee. If not supported by the technical department, the customer will bear the round-trip shipping fee, including return.<\/li><\/ul>

                <\/p>

                3. Repair Service<\/strong><\/h3>

                Warranty Service<\/strong><\/h4>
                • If a product experiences a performance fault within the valid warranty period, you can apply for warranty service. Warranty periods for different brands can be inquired with customer service on each platform.<\/li><\/ul>

                  Free warranty service must meet the following conditions:<\/strong><\/p>

                  1. The product is used normally within the specified warranty period and experiences a non-human caused performance fault;<\/li>
                  2. No unauthorized disassembly, no modifications or additions not guided by the official manual, and other non-human caused faults;<\/li>
                  3. Provide valid proof of purchase, documents, and order number.<\/li><\/ol>

                    The following situations are not covered by free warranty service:<\/strong><\/p>

                    1. Accidents caused by human factors, not related to product quality, such as collisions or burns;<\/li>
                    2. Damage caused by unauthorized modifications, disassembly, or opening not guided by the official manual;<\/li>
                    3. Damage caused by incorrect installation, use, and operation not according to the manual;<\/li>
                    4. Damage caused by unauthorized repair of parts without official guidance;<\/li>
                    5. Damage caused by improper circuit modifications or mismatched use of battery packs or chargers not guided by the official manual;<\/li>
                    6. Damage caused by not following the product manual;<\/li>
                    7. Damage caused by operating in harsh environments, such as strong winds, rainy days, or sandstorms;<\/li>
                    8. Damage caused by reliability and compatibility issues when used with third-party components;<\/li>
                    9. After confirming warranty service with GothamProAudio, the item is not sent out within the specified time on the respective platform.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                      After-sales and Warranty Policy 1. Return Policy Request a Return: Headphones, players, cables (within 7 days of receipt), can be returned if they meet one of the following conditions: The product’s outer packaging, accessories, gifts, and manuals are complete, with no human damage, not activated or used, and do not affect resale; A non-human caused […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2047","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/pages\/2047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/comments?post=2047"}],"version-history":[{"count":1,"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/pages\/2047\/revisions"}],"predecessor-version":[{"id":2048,"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/pages\/2047\/revisions\/2048"}],"wp:attachment":[{"href":"https:\/\/www.gothamproaudio.com\/en\/wp-json\/wp\/v2\/media?parent=2047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}